FAQ's

Welcome to the FAQ page! Here you’ll find answers to some of the most commonly asked questions about shopping at The Dream World. If you have any additional questions, feel free to contact us!

1. What products do you offer at The Dream World?

We offer a wide range of fashion-related products including:

Girls' Tops

Bottoms

Dresses

Accessories
Each product is carefully selected to keep you on-trend while providing comfort and style.

2. What sizes are available for your products?

We offer a wide range of sizes to accommodate different body types. Our sizing typically includes:

XS to XL
Please refer to the specific product size chart on each item page to ensure the perfect fit.

3. How can I track my order?

Once your order has shipped, you will receive an email with your tracking number. You can track your package through the carrier’s website.

4. Do you ship internationally?

Currently, we only offer domestic shipping within the United States. We are working to expand our shipping options and will notify you when we start offering international delivery.

5. How long will it take for my order to arrive?

Standard Shipping: Typically takes 5-7 business days.

Expedited Shipping: Typically arrives within 2-3 business days.

Please note that delivery times may vary depending on factors like location, weather conditions, or high order volume during sales.

6. Can I change my order after placing it?

Once your order has been placed, it enters our processing system immediately to ensure a fast delivery. If you need to make changes, please contact us as soon as possible at thebilliondreamworld@gmail.com, and we will do our best to accommodate your request. Unfortunately, we cannot guarantee changes once the order has been processed.

7. What is your return and exchange policy?

We offer 30-day returns and exchanges for unworn, unused, and undamaged items. Items must be in their original packaging with tags intact. To begin a return or exchange, please visit our Returns & Exchanges page for full details.

8. Do you offer gift cards?

Yes, we offer gift cards that can be used toward any product on our website. Gift cards are available in various denominations and can be purchased directly from our website.

9. How do I care for my items?

To extend the life of your clothing, we recommend following the care instructions provided on the product tags. For most items, we recommend washing in cold water and air-drying to maintain fabric quality.

10. How do I contact customer service?

For any questions or concerns, feel free to reach out to us at:

Email: thebilliondreamworld@gmail.com

Our team is available to assist you with any issues regarding your order, product inquiries, or shipping concerns.

11. Are your products eco-friendly?

We are committed to sustainability. Many of our products are made using eco-friendly materials and sustainable practices. We are continuously working to expand our range of sustainable fashion.

12. Can I cancel my order?

Once an order is processed, it is shipped as quickly as possible, and we are unable to cancel orders. If you have any concerns about your order, please contact us immediately at thebilliondreamworld@gmail.com, and we will do our best to assist you.

13. Do you offer discounts or promotions?

We frequently offer special promotions and discounts. Be sure to subscribe to our newsletter and follow us on social media for the latest deals and exclusive offers.

14. Do you offer a loyalty program?

Currently, we do not have a formal loyalty program, but we offer special discounts to our loyal customers from time to time. Stay tuned for future updates!